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Privacy Policy

Privacy Policy

Last Updated: October 2025
Entity: Allstar Finance Pty Ltd T/As Ausquip Finance (“Ausquip”, “we”, “us”, “our”) (ABN: 50 608 413 681)
Australian Credit Representative of: Allstar Financial Pty Ltd T/ As Ausquip Finance is an independent contractor to Credit One Equipment Finance Pty Ltd ACN 135 940 813 (Australian Credit Licence 390376). Credit Representative Number: 482679.

1 — Our Commitment to Your Privacy

We are committed to protecting your privacy and handling your personal and credit information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy (Enhancing Privacy Protection) Act 2012.
This statement explains how we collect, use, disclose, and protect your information when you deal with us for consumer or commercial credit assistance.

2 — Information We Collect

Depending on your interaction with us, we may collect:

  • Personal details — full name, address, date of birth, driver’s licence number and expiry.

  • Contact details — phone numbers, email addresses, postal addresses.

  • Business information — ABN, trading name, business address, type of business, financial history.

  • Credit information — credit score, repayment history, credit enquiries, defaults or public record information.

  • Financial information — income, expenses, assets, liabilities, banking details, and tax returns.

  • Identification information — copies of driver’s licences, passports, utility bills or other identity documents.

  • Information provided by your accountant, employer, or insurer with your consent.

We collect this information directly from you through our website, online forms, telephone or email communication, and from third parties authorised by you.

3 — Purpose of Collection

We collect, use, and disclose your information for purposes including:

  1. Assessing your consumer or commercial credit or guarantor application.

  2. Sourcing suitable credit, lease, or insurance products from our panel of lenders and insurers.

  3. Managing and administering your finance application and ongoing account.

  4. Meeting our legal, regulatory, and compliance obligations.

  5. Communicating updates, offers, or information about our products and services (unless you opt out).

  6. Conducting business analytics, audits, or quality assurance to improve our services.

If you do not provide requested information, we may be unable to process or approve your application.

4 — Disclosure of Your Information

We may disclose your information to the following, where reasonably necessary:

  • Credit Providers and Lessors — to assess your application and offer finance.

  • Credit Reporting Bodies (CRBs) — such as Equifax Pty Ltd (1300 921 621 | www.equifax.com.au/contact).

  • Insurers — to source asset or loan protection products you have requested.

  • Accountants, Solicitors, and Referrers — for verification of financial information or as nominated by you.

  • Contractors and IT Service Providers, including those located overseas in New Zealand, the Philippines, India, Singapore, and the United States of America, who assist us in data processing and administration.

  • Regulatory Authorities or Dispute-Resolution Bodies where required by law (e.g. AFCA or ASIC).

  • Other organisations that may acquire or have acquired an interest in our business.

We never sell or rent personal information to external organisations.

5 — Credit-Reporting Disclosures

When you authorise us to obtain a credit report, we may disclose identification details to a CRB.
The CRB may include information about you in reports provided to other credit providers to assess your creditworthiness.
If you default on consumer credit payments or commit a serious credit infringement, that information may be listed with a CRB.

You have the right to:

  • Request that a CRB not use your data for pre-screening or direct marketing.

  • Request that a CRB not release information if you believe you are a victim of fraud.

  • Access or correct credit information held about you by the CRB.

6 — Access and Correction of Information

You may request access to, or correction of, any personal information we hold about you.
Requests can be made to our Privacy Officer:

Privacy Officer
Credit One Equipment Finance Pty Ltd
81 Brandl Street, Eight Mile Plains QLD 4113
(07) 3340 6790
operations@creditone.com.au

We will respond within a reasonable period. A small administrative fee may apply to cover retrieval costs.

7 — Marketing and Electronic Communication

By providing your email address or mobile number, you consent to receiving notices, statements, and promotional communications electronically.
You can withdraw consent at any time by:

8 — Security of Your Information

We use secure physical and electronic systems to protect your personal information, including:

  • Encrypted servers and password-protected systems;

  • Restricted staff access; and

  • Secure document disposal.

Despite our efforts, no transmission over the internet can be guaranteed to be fully secure, and you use our services at your own risk.

9 — Overseas Disclosure

Some service providers and data processors we use are located outside Australia, primarily in New Zealand, the Philippines, India, Singapore, and the USA.
These parties are bound by confidentiality and privacy obligations consistent with Australian privacy standards.

10 — Your Rights

You have the right to:

  • Obtain a copy of this policy or our full Credit One Privacy Policy in a form that suits you (email or hard copy).

  • Access and correct information we hold.

  • Request that we stop using your information for marketing.

  • Complain about a breach of the Australian Privacy Principles.

11 — Complaints and Dispute Resolution

If you believe your privacy has been compromised:

  1. Contact Us First
    Email operations@creditone.com.au or call (07) 5528 2601.
    We will acknowledge your complaint and aim to resolve it within 30 days.

  2. If Unresolved, Contact AFCA
    Australian Financial Complaints Authority (AFCA)
    GPO Box 3 Melbourne VIC 3001
    1300 56 55 62
    www.afca.org.au

AFCA provides a free and independent external dispute-resolution service.

12 — Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to track usage patterns and improve performance.
Cookies do not identify you personally but help us analyse traffic and tailor the website to user preferences.
You can disable cookies via your browser settings, though this may affect site functionality.

13 — Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business operations.
The latest version will always be available on our website at www.ausquipfinance.com.au/privacy-policy.
Your continued use of our services after any changes constitutes acceptance of the updated policy.

14 — Contact Us

For privacy inquiries, corrections, or complaints, please contact:

Allstar Financial Pty Ltd T/As Ausquip Finance
PO Box 3018 DRA QLD 4300
0410 342 399
kay-t@ausquipfinance.com.au